Courting Culture Change for Access to Justice

Forthcoming, Slaw.ca, October 2024

Why are some restaurants great, while others are so lousy?  The great ones don’t usually have better ingredients in the kitchen, or better written policies, or even more talented people. 

Usually, they have better culture.  The folks leading and working in great restaurants have developed expectations, attitudes, and social practices that produce terrific results, night after night.

What if the same is true of justice systems?  Maybe culture is the reason why some courts, tribunals, and segments of the bar consistently produce substantively just outcomes after processes that are quick, affordable, and procedurally fair.  And maybe culture is the reason why others don’t.

This isn’t a new idea. “A culture shift is required,” as a unanimous Supreme Court of Canada wrote in Hryniak v. Mauldin 10 years ago,  “to create an environment promoting timely and affordable access to the civil justice system.” 

Decision Points in Practice

But what does culture actually look like on the ground in litigation practice?   Here are a few examples:

  • Parties sometimes disagree about whether or not all relevant documents have been disclosed.  Culture determines whether they (i) pick up the phone and really try to hash out a compromise, or (ii) quickly resort to a motion, which might take over a year and tens of thousands of dollars. 
  • Culture determines whether advocates internalize and act on their duties as officers of the court, as opposed to chasing every possible advantage for their clients regardless of impact on the administration of justice.
  • Sharp practice”  occurs when lawyers “take advantage of or act without fair warning upon slips, irregularities, or mistakes” of their adversaries.  This makes it much harder for matters to be resolved on their merits.  Self-represented litigants are especially vulnerable to sharp practice by lawyers across from them on files.  In a healthy litigation culture, sharp practice damages a lawyer’s reputation.

Why Culture Matters

How practitioners answer these sorts of culturally-laden questions has a huge effect on whether or not just outcomes are consistently reached at a reasonable cost in time, money, and aggravation.

Culture isn’t really about individual behaviour patterns that can be manipulated through incentives, punishments and rewards. It’s a social concept. It’s about how humans see and evaluate the behaviour of others, and what we feel motivated to do in order to be perceived positively by peers and authority figures.

The Barrel of Apples

One way to improve culture is to remove “bad apples” who infect the culture of the “barrel” that is the practice niche or court. This is challenging in civil justice. Lawyers who foster delay and use procedure cynically – but keep on bringing in billings and clients – are not likely to leave the system. For constitutional reasons, judges can only be removed or corrected for offences far more egregious than simply tolerating or encouraging problematic culture.

A more drastic way to create better culture is to start from scratch.  A restauranteur who identifies an entrenched dysfunctional culture in their restaurant is likely to close shop and relaunch. Likewise, creation of new tribunals, designed from the ground up and thoughtfully endowed with great leadership and culture may be a promising option. BC’s Civil Resolution Tribunal – at least in its original incarnation – may be a good example of this strategy.

Culture Change Led by the Bench

What about changing culture through landmark judicial precedents?  In Hryniak, where the SCC diagnosed our civil justice culture problem, they also proposed a remedy: making summary judgment a more flexible and easier-to-obtain resolution.  Unfortunately, is hard to see any evidence of culture improvement in Canadian civil courts resulting from Hryniak. On the other hand, Jordan, the SCC’s procedural landmark on the criminal side, does seem to have tangibly moved the dial on times-to-disposition.

Legislating Culture Change

Another possibility is to create new rules in order to change culture.  Heather Douglas saw culture shift goals manifested in the 2020 Practice Direction for Toronto Civil Matters, and in subsequent cases.  Deanne Sowter observes that 2021 reforms to the Divorce Act were meant to foster a culture of settlement in most family law cases.

Ontario recently launched the Civil Rules Review (CRR), an ambitious effort to reform the Rules of Civil Procedure.  The CRR’s first report calls for a “shift in litigation culture.”   It calls out “motions practice culture” — a tendency to resort too quickly to court for procedural squabbles that could be worked out consensually.  It floats ideas such as capping the number of procedural motions a party can bring in a case, and creating a presumptive mandatory inference when a party has improperly refused a discovery question or request.

“A culture of compliance” with deadlines and timelines is also sought by the CRR, perhaps through strengthening the penalties for non-compliance.

Can we shift culture by changing rules?  

What do you think?

How Singapore Beat Court Delay

Singapore’s courts were a mess in the late 1980s. There was a five year backlog of cases, and the average commercial matter took between five and six years to resolve. Hearing dates were being set as much as two years in the future.

These timelines may sound familiar, if you’re involved with Canada’s civil courts. The numbers are eerily similar here right now.

And yet what happened in Singapore in the 1990s should encourage Canadians who want to see speedier access to justice in our country. A dramatic improvement was delivered, in only ten years. By the end of the decade, the backlog had been eliminated and the average commercial case was being disposed of in fifteen months. 95% of civil cases, in fact, were resolved within 365 days of their statements of claim.

These results were not, apparently, achieved at the expense of substantive or procedural justice. The first World Justice Project Rule of Law Index, issued in 2015, ranked Singapore 9th in the world, ahead of Canada at 15th. In a 1999 survey, 97% of Singaporeans agreed that “the courts administer justice fairly to all, with 92% describing the system as efficient.

This success, as described in two scholarly studies, offers four lessons for Canadian court systems and the people who care about them.

1. A Matter of Management

Observers give much of the credit to Yong Pung How, who in September of 1990 was appointed Chief Justice of Singapore, with an explicit mandate to reform the system. Interestingly, although Yong was a lawyer, he hadn’t practiced law between 1970 and 1989. A graduate of Harvard Business School, he had focused on a management career including stints as CEO of a large bank and Chairman of an airline.

Arguably, the resources and ideas necessary to dramatically improve our courts will be found not in the profession or intellectual discipline of law, but rather in those of management and especially public sector management.

2. Consumer Satisfaction

Professor Helena Whalen-Bridge observed that the Singapore courts’ new “business management principles … introduced a theme of consumer satisfaction that ultimately developed into a more robust approach to access to justice.” Justice is not a business, and courts do not have customers per se. however, court users have crucial perspectives on the system’s functioning. It helpful to systematically listen to what they have to say, and try to better satisfy them.

3. Political Support from the Top

Singapore’s leaders understood that underperforming courts were a threat to the country’s prosperity and development. Prime Minister Lee Kwan Yew said that “if we want to be a top financial centre, we must have lawyers and courts to match.” The justice system’s essential contributions to broader social goals was understood.

On the other hand most Canadian Premiers and Prime Ministers, like most Canadian voters, seem to attach little significance to the civil justice system or its struggles. Because our system of government concentrates power in first ministers’ offices, buy-in if not active leadership from those offices may be essential if we want to improve our justice system. That means funding and judicial appointments, but also a willingness to use whatever mechanisms are legally available to obtain efficient performance, and value for taxpayers’ money, from the system.

4. A Numbers Game?

Appointing more judges was certainly a factor in Singapore’s success. However, at the end of the 1990s Singapore had some of the most efficient courts in the world but only 0.64 judges per 100,000 residents — one of the smallest ratios in the world, according to one comparative study.

Interestingly, if Ontario had only 0.64 judges per 100,000 residents, the province would have fewer than 100 of them in total. In fact, there are over 300 in the Superior Court of Justice alone, plus hundreds more in the Ontario Court of Justice as well as hundreds of tribunal adjudicators. Chief Justice Yong did not shy away from connecting case disposal times to the productivity of judges, court staff, and lawyers.

Insularity is a luxury we cannot afford, if we want to dramatically improve access to civil justice in Canada. Successful reforms from other countries should be studied closely, and Singapore seems a good place to start.

A Sounder Footing for Ontario’s Tribunals: The Fewer Backlogs and Less Partisan Tribunals Act

A Bill recently introduced to Ontario’s Legislature can tangibly relieve the crisis of access to justice and politicization in the province’s tribunals, and blaze a path to better appointments for adjudicators and judges across the country. The Fewer Backlogs and Less Partisan Tribunals Act was introduced by Liberal MPP Ted Hsu, and will be debated in the Ontario Legislature on April 18th.

Ontario’s high-volume tribunals — especially the Landlord & Tenant Board, the Human Rights Tribunal of Ontario, and the Automobile Accident Benefits Service — have been afflicted by dire access to justice problems in recent years. The root cause of the notorious dysfunction was the Ford government’s decision to refuse reappointment to almost everyone initially hired before the 2018 change of government. This deprived tribunals of their most experienced leaders and members. Politicization has also undermined tribunals’ internal culture and made it much more difficult to attract high-quality replacements for those who were dismissed. This was compounded by the provincial government’s rash decisions to force all hearings online and adopt a flawed and untested case management system.

Ted Hsu’s Fewer Backlogs and Less Partisan Tribunals Act seeks to place tribunals permanently on a sounder footing, by insulating them from politicization and purges. It would establish an Adjudicative Tribunal Justice Councilthe leaders of which would include retired judges, experienced administrative lawyers, and representatives of the public. Most members of the Council would be appointed not by elected officials but rather by nonprofit groups that understand and care about administrative justice.[1]

The Adjudicative Tribunal Justice Council would, in turn, take the lead in ensuring that Ontario’s tribunals are efficient, speedy, and professional. The Bill would mandate the Council to monitor tribunal operations, and to identify problems and solutions. Perhaps most importantly, the Council would also vet recruitment plans for tribunal members and Chairs. Here, the priority would be on finding highly meritorious, diverse, and professional people who can do the challenging but essential work of resolving disputes and adjudicating.

Cabinet officials would still make the final appointments, but they would have to act quickly on the Council’s recommendations and explicitly justify any refusal to follow them. The Bill also guarantees that, once initially appointed, hardworking and high-performing tribunal members would no longer be subject to politically motivated termination. That fate has befallen many in Ontario in the years since 2018.

For Hsu, who represents Kingston and the Islands, hearing from people again and again who have suffered from tribunal delays i motivated him to introduce the Bill. Hsu’s Fewer Backlogs and Less Partisan Tribunals Act draws on a Model Act drafted by Ron Ellis, who was the leading champion of administrative tribunal justice in Canada before his passing on December 3rd, 2023.

A Better Alternative to Cabinet-Dominated Appointments?

Problematic executive-branch appointments of judges have been in the news at both the provincial and federal levels:

  • Premier Doug Ford has politicized Ontario Court of Justice appointments, by stacking the Judicial Appointments Advisory Committee with partisan appointees, while also publicly demanding that judges incarcerate more people.
  • Federal judicial appointments have proved problematic for a different reason, namely struggles to fill judicial vacancies quickly. The Federal Court has taken the very unusual step of castigating the Federal government for this.

The Fewer Backlogs and Less Partisan Tribunals Act may point the way to an appointment process which is professional rather than political, and which is likely to be speedy and efficient as well. While this Bill applies to tribunals rather than courts, tribunals are an integral part of the justice system. If passed, the FBLPTA will ensure that the entities that hear the most common civil disputes (tribunals) will benefit from an apolitical, efficient process for appointments. Section 14(4) of the Bill requires the executive branch to appoint Members recommended by the Council within 60 days, or give reasons for declining to do so.

This Bill won’t fix Ontario’s tribunals mess right away, but it will create a secure foundation for tribunal justice in the medium term. In the long term, it might be the beginning of a less political, more reliable way to appoint adjudicators in tribunals and courts, across the country.

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[1] These are the Society of Ontario Adjudicators and Regulators, the Association of Community Legal Clinics of Ontario, the Administrative Law Section of the Ontario Bar Association, and the Federation of Ontario Law Associations.

Tribunals: The Access to Justice Advantage

Imagine suing the federal government without a lawyer, making your case before a neutral adjudicator, and then getting an enforceable decision, on the merits, less than four months later. This may sound like a far-fetched fantasy if you’re familiar with civil litigation in Canada. In our courts, civil lawsuits routinely take 4-5 years to get to adjudication. Legal fees average about $40k per party to get through a 5-day trial. Self-representation is a frustrating and overwhelming ordeal for most people who try it.

And yet the four month path to adjudication is not just an idle fantasy to ponder while you wait 18 months to get your civil motion heard. It describes the Social Security Tribunal of Canada (SST), a federal tribunal established to hear appeals of government decisions regarding benefits. SST litigants can be represented by lawyers, but 75% of them proceed self-represented, sometimes with help from a friend or family member (which is also allowed). The SST procedure and rules were consciously designed to be accessible. “Navigators” employed by the SST help litigants understand the process and prepare for their hearings for the hearing, at no charge. 95% of individuals who use the SST procedure report that they are satisfied by it. When SST decisions are appealed to higher courts, they are seldom overturned.

The SST is recognized as one of the best-functioning tribunals in Canada. (Ontario’s high-volume provincial tribunals, by contrast, are struggling badly.). But there are many tribunals in Canada that deliver a level of access to justice which courts cannot match. Tribunals, in the words of Madam Justice Rosalie Abella, are “designed to be less cumbersome, less expensive, less formal and less delayed,” which lets them “resolve disputes in their area of specialization more expeditiously and more accessibly, but no less effectively or credibly” than courts would. The best tribunals provide access (quick, cheap, and low-stress procedure). They do so without sacrificing justice (substantively correct rulings, adherence to procedural justice, and a public and transparent process).

What explains the success of best-in-class tribunals in creating access to justice? Obviously, it has something to do with the nature of the cases that they deal with. These tend to be factually and legally simpler than civil court matters are. And yet tribunals also have three key features that distinguish them from courts and allow them to excel in A2J terms:

  1. Each tribunal is specialized and focuses on a particular type of legal dispute. Most courts have generalist jurisdiction. Even if a court is specialized (e.g. family court) the judges are often generalists who rotate in and out. Thus, tribunals can hire or train people who know all about the law and facts that repeatedly arise in a particular class of dispute. They need not all be lawyers. Non-lawyer tribunal members (who bring very valuable perspectives) can learn the law that they need to know because the tribunal’s jurisdiction is limited.
  2. Tribunals take a measure of institutional responsibility for creating access to justice, instead of simply assigning each case to an individual who must do so single-handedly. Many tribunals assign panels of multiple members to hear matters, not only in an appellate or reconsideration hearings but also at first instance. For tribunals — unlike courts — internal deliberations or peer review prior to release of a tribunal decision, involving members who did not themselves participate in hearing it, are permitted in Canadian law. Tribunal members’ performance can be reviewed and measured against benchmarks (e.g. for prompt release of decisions).
  3. Designability is a third feature of tribunals that distinguishes them from courts. Tribunals can be planned and built from the ground up to maximize their performance in delivering access to justice for a particular class of legal dispute. This is much more difficult for courts, which are constitutionally independent and thus beyond the power of government to redesign.

None of this is meant as a criticism of Canada’s courts. They have different strengths, including Canada’s most brilliant legal minds on the Bench as well as constitutional independence from government. Courts are equipped to do things that tribunals cannot. However tribunals have enormous potential to create access to justice for Canadians, and this potential has not yet been fully tapped.

Systemic Racism, Clients, and the Law Societies

Systemic racism is a reality in Canada. At many junctures in life, a person’s access to opportunities and fair treatment will be affected by their race, skin colour, or indigineity. The legal profession, in order to do its essential work in our society, must recognize and confront systemic racism.

So far, most formal efforts to do so have focused on racism’s effect on lawyers, law students, and others who work in the law. (See for example the action plans from the law societies of BC and Ontario, as well as Alberta’s “My Experience” project). These are worthy and very important efforts. But something might be missing: attention to the effects of systemic racism on actual and would-be clients.

What might a client-centric systemic racism agenda look like? First, it would have to focus both on actual clients who are racialized, and on the much larger number of individuals who would like to receive (and need to receive) legal services but never get the chance. Second, such an agenda would consider the quality and accessibility of legal services for individuals, but also for corporate clients exposed to systemic racism. This includes First Nations, equity-seeking nonprofits, and businesses owned and operated by racialized people.

Here are a few issues that might come into better focus with client-centric lens on systemic racism:

  • Cultural Competence is the idea that professionals must be able to work respectfully and constructively with people from different backgrounds. For decades it has been a core requirement for practitioners in fields such as health care and social work, but it is still not mentioned in the professional codes governing lawyers in Canada.
  • Most law societies collect demographic data on their licensees. This allows identification of racial disparities, and the potential for remedial action. However most make little if any effort to ask the same questions about people who receive, or need, legal services. One exciting exception is the Law Society of Saskatchewan’s support for a recently published Legal Needs Survey which includes analysis based on race and indigenous status.
  • A large proportion of racialized Canadians are immigrants or refugees. Recent newcomers are not generally served well by our legal services regulators, including the federal College of Immigration and Citizenship Consultants. For example, many are defrauded by crooked or incompetent immigration practitioners. The regulators’ generally complaint-driven approach to discipline has significant limitations when it comes to protecting these vulnerable people. Unjustly deported people, and people who are struggling on the margins of Canadian society, have little incentive to report to law societies, which can do little or nothing to remedy the consequences of unauthorized or incompetent legal services. A more proactive approach is needed.
  • One manifestation of systemic racism is lower incomes for those who are subject to it. And yet most Canadian legal services regulators have extremely strict rules regarding forms of practice that would likely be more affordable. These include paralegal practicealternative business structures, and reasonably quick licensing of foreign-trained legal professionals.

The Challenge of Client-Centricity

Maintaining a client-centric stance is a recurring challenge for our law societies, and for the profession more broadly. The law mandates us to act in the public interest. This phrase is emphasized in the legislation and case law because it’s often easier to talk among ourselves about lawyers’ interests. After all, our regulators and professional bodies are led almost exclusively by lawyers who are accountable only to other lawyers. This is a consequence of self-regulation of the legal profession, a principle which remains essentially iron-clad in Canada.

Law societies have led a conversation about systemic racism that was scarcely happening 15 years ago, and that’s a very good thing. It may be time to expand that conversation in a new direction. It is time to ask how we as a profession can better meet the needs of racialized and indigenous clients.

The Legal Ethics of Delay

Canada has one of the world’s better justice systems, according to the World Justice Project Rule of Law Index. We are ranked 12th out of 140 world countries by the WJP. Delay, however, is a major Achilles’ Heel. (1)  

  • When it comes to providing timely justice in civil matters, Canada ranks only 56th worldwide according to the WJP Index. We received a failing grade of 47% for this, the lowest among 44 sub-factor scores for Canada. In Ontario, for example, the average civil trial occurs over five years after the Statement of Claim was delivered. 
  • Some administrative tribunals provide very timely justice, but many do not. In Ontario, it has recently taken over 7 months to get a hearing at the Landlord and Tenant Board, and years to get before the Human Rights Tribunal. 
  • On the criminal side, 27% of Superior Court cases nationwide had been open for more than 18 months in 2017-2018. Timeliness has improved somewhat as a result of the Supreme Court of Canada’s imposition in 2016 of hard timelines on criminal prosecutions in R. v. Jordan. However, that success has come at a price. Already by 2019, over 800 criminal cases had been thrown out due to delay. At least half of these would probably have resulted in a finding of guilt, (2) but instead they were dismissed for delay. The public lost the chance in each of those to deter, rehabilitate, denounce, and accomplish the other legitimate goals served by conviction and sentencing of guilty people. 

Where Does the Fault Lie? 

The state bears fault for this situation. Governments have not always kept courts and adjudicative tribunals staffed up, which inevitably creates backlogs and delays. Judges and adjudicators have themselves been accused of unreasonably delaying the release of judgments, or being indifferent to parties’ delaying tactics. 

But what about individual lawyers and paralegals, representing clients in contested matters? Delay, I believe, is a legal ethics issue as well as a public policy and systemic issue. It should be clearly understood that advocates, as officers of the courts and tribunals before which they appear, have an obligation to help the system do its work in a timely way. What makes this challenging is that both client interests, and lawyers’ own interests, can push us away from this duty. 

When Clients Gain from Delay 

Some clients have reasons to delay litigation. Defendants and respondents often know that they will give up money, or their freedom, or something else of value to them the end of the case. The longer the matter takes, the longer some defendants get to keep something they value. Police officers accused of misconduct, for example, are often suspended with pay, at a six-figure salary, pending the final hearing of their matters. If an officer in this position expects to be terminated after that hearing, then every month that it can be delayed produces a benefit worth thousands of dollars to them. In criminal matters, some observers suggest that some defendants engage in “tactical delay.”  

In civil or family matters, delay places pressure on plaintiffs or applicants to settle for pennies on the dollars that they are actually owed. Think here of a critically injured personal injury plaintiff, or a homemaker spouse in a family law case. If you are in a bad financial situation, can you hold out years to get what you are actually owed? Or will you take the lowball offer cheque that you can cash tomorrow? 

Legally experienced defendants know this, and the unscrupulous ones are not afraid to take advantage of it. While courts can punish intentional defence delay with cost awards, such consequences are often very mild. A similar dynamic is seen in administrative tribunals that deal with benefits (such as BC’s Civil Resolution Tribunal or Ontario’s License Appeals Tribunal for automobile accident benefits).  

In any type of litigation, a lawyer or paralegal will have opportunities to help their clients out by slowing matters down if that’s what the client wants. However, doing so is unethical and may constitute professional misconduct. The Rules of Professional conduct state that “in civil proceedings, a lawyer should avoid and discourage the client from resorting to …. tactics that will merely delay.” (Model Code Rule 5.1-1, Commentary 8). It is interesting that this provision explicitly excludes non-civil matters. Regulators might want to reconsider whether lawyers of any kind should engage in encourage delay tactics. 

In any case the Rules already say that all lawyers acting as advocates must “promot[e] the parties’ right to a fair hearing in which justice can be done.” (Rule 5.1-1, Commentary 1). This seems to mean that a lawyer, including a defence lawyer, must promote not only their own client’s interest, but rather the interest of all parties in a fair hearing. Delay makes it harder for justice to be done, among other reasons because evidence tends to become less reliable. 

Lawyers’ and Paralegals’ Own Incentives 

In some cases, it is the interests of advocates themselves, not those of their clients, that might tempt them to exacerbate delay. Those who bill by the hour may be rewarded with higher fees if their cases drag on. Successful professionals who have plenty of other things to work on may not be swayed by this. However, the perverse financial incentive to delay is not insignificant for those who might not have other sources of income once a certain big case ends. One attraction of contingency and flat fee billing models is that they align the lawyer’s financial incentives with a reasonably quick resolution. 

Another temptation for advocates, which contributes to delay, is taking on too many clients. The busier you are, the more likely it is that you will be the reason why court dates, mediations, etc. cannot be scheduled for months or years. In one September 2023 criminal hearing in a southwestern Ontario courthouse, the accused was incarcerated, having been denied bail. The Court was seeking to schedule a defence Charter motion to exclude evidence, as well as a five-day jury trial. The Court and the Crown had dates available as early as the next month (October). However, the defence lawyer had an extremely busy schedule – just on that morning’s 9am docket he had five separate clients.  

He had to refuse dates offered going well into next year, due to other trials he had scheduled. They finally agreed upon a date in June 2024. However, it seemed to at least one experienced observer that, with a less busy defence lawyer, the accused might have had his Charter motion heard within a month and, if successful, he might have been free in two months. 

The Rules require lawyers to “make every effort to provide timely service to the client.” If a lawyer foresees “undue delay in providing advice or services,” the lawyer must inform the client of options including retaining new counsel (Rule 3.1-2, Commentary 12). You might have to talk them out of the idea that you are the only one who can do a good job for them.  

Declining retainers when you lack the capacity for timely service is not just a duty to clients, but also part of the duty to the legal system itself identified above — promoting fair and substantive hearings in which justice can be done. Having colleagues who can take over for a date if necessary is one way to say “yes” to a would-be client without letting your other obligations slow down the resolution of their matter. These colleagues might be members of your firm, but they might also be on a “locum” contract that lets them help temporarily without taking over the matter.  

Improving the timeliness of Canadian justice is essential. Governments, courts, and tribunals must step up. But advocates who work in contested matters should also recognize that contributing to timely justice is an ethical imperative, not only for clients but also to promote the functioning of the legal system itself.  

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(1) Achilles, according to Greek mythology, was a mighty warrior who had one critical weakness. As a baby, Achilles had been dipped by his mother in the River Styx, which made him invulnerable. However Mom had to hold him by the heel, above the water, when she did so. And so any blow to the back of his foot could kill him. An “Achilles’ Heel” is a vulnerability in a person or thing which is otherwise very strong. 

(2) Of all the cases that were actually completed in 2020-2021, one half resulted in a finding of guilt according to Statistics Canada: https://www.justice.gc.ca/eng/rp-pr/jr/jf-pf/2023/mar1.html  

The Cream of the Crop? King’s Counsel and Certified Specialists in Ontario

So, you need a lawyer. Who are you going to call? There are more than 50,000 to choose from in Ontario. Each one is officially licensed to handle any and all legal needs, but most are not competent to help with your particular need, and an even smaller number would be ideal for you. It can be very difficult to sort the wheat from the chaff, especially if you haven’t worked with lawyers in the past.

If a would-be client is confused by the options, and doesn’t have someone knowledgeable they can ask, it would be sensible to look at official designations. And Ontario, for the time being, has not one but two official designations that purport to mark out especially excellent lawyers.

The Specialists are In

The Law Society of Ontario’s Certified Specialist Program, established in 1986, allows about 800 Ontario lawyers to advertise themselves as specialists in one of 17 areas. To do so, these individuals had to prove to the Law Society’s satisfaction that they have mastered, and practiced consistently, in a niche such as family, immigration, or estate law.

And yet in May 2022 Convocation (the LSO’S elected board of governors) voted to abolish all of the certified specialist designations except the one for Indigenous Legal Issues. After some significant resistance, including from the Certified Specialists themselves confronting the abolition of a distinction they felt they had earned, this was put on hold in September 2022. A subcommittee is seeking feedback from the public and will report back to Convocation later this year about whether to continue, abolish, or reform the Program.

Counsel to the King

Even if the LSO’s list of Certified Specialists does disappear, the Office of the Attorney General has chipped in its own list of 91 elite lawyers. The new King’s Counsel designation was born without warning or fanfare in a press release on Friday June 30. The presser was issued on the eve of the Canada Day long weekend, which is the best possible moment to minimize media attention. There was no oral announcement, either inside or outside the Legislature.

Why would a government that has identified 91 especially wonderful lawyers, and bequeathed a noble honour upon them in order to celebrate the coronation of King Charles III, not want to make a bigger public splash? Those scrutinizing the list of 91 quickly found out why. While it contained a few who have genuinely done extraordinary things, the majority were distinguished only by their connections with the governing Progressive Conservative Party of Ontario. Every lawyer in Cabinet was included, most lawyer MPPs in the government caucus were included, and so were a number of the government’s most prominent political allies and appointees.

A Farce for Lawyers

For Ontario lawyers and insiders, the King’s Counsel designation is simply a joke. It’s amusing that such a grand-sounding title — imagine being a lawyer who counsels the King himself! — could have been created in this way. There is no evidence of any structured process to identify these worthies. Questioned a week later, Premier Doug Ford said he had never seen or approved the list. If this is true, then it must have been approved by the Attorney General, or someone in the AG’s office.

Someone in that office probably tried to think of and write down all of the lawyers who are government MPPs, political staffers, or party insiders. Maybe they sent out a few email inquiries to allies, asking who among the party faithful might feel tickled to add a KC to their business cards and website bio blurb. It wouldn’t have taken more than an afternoon or two. For lipstick on the pig, a few non-politically-aligned eminences were added to the list.

It’s amusing to think of the Attorney General deciding to confer such a title upon himself. It’s not quite “Lord of All the Beasts of the Earth and the Fishes of the Seas,” as Ugandan dictator Idi Amin once dubbed himself, but it’s a gesture in the same direction. It’s funny that this was presented as a way to honour the coronation of the new King, when putting his name on something so old-fashioned and malodorous can only undermine the Crown’s reputation in Canada.

Caroline Mulroney simply had to be included on the list as a Cabinet minister and Tory blue-blood. However, she had never actually been called to the bar despite having served as AG herself. It would have been a bit too much to confer the title King’s Counsel on someone not even allowed to practice law in Ontario. And so, it was arranged for Mulroney to be called to the bar “administratively,” without having to take any tedious bar exams, pay any fees, or even swear an oath at Roy Thompson Hall. This happened just three days before she was elevated to the august ranks of KC.

A Tragedy for Clients

But this is a tragedy, not a farce, for the clients whom these lawyers may go on to solicit. For inexperienced people who need legal help, choosing the right lawyer can be very difficult. Well-connected people can get high-quality referrals, but the average person phones the name they know or searches on Google. If this were not the case, then personal injury, family, and criminal defence firms wouldn’t spend the millions they do on advertising.

For a lawyer seeking to attract inexperienced clients, a King’s Counsel designation would be manna from heaven. It’s an official recognition from the government which seems to suggest you are better than other lawyers. The fact that a few genuinely elite, non-politically-aligned names were put on the list add lustre, because we are judged by the company we keep. Prospective clients can be truly told that Joe Shmoe, who worked in politics before hanging out his shingle, is “King’s Counsel, just like Marie Henein.”

Prospective clients in Commonwealth countries with genuinely meritocratic King’s Counsel designations are even more likely to be duped by Ontario’s phony imitation. In the UK, King’s Counsel designations are apolitical and objective. They are made on the basis of recommendations from an independent panel of lawyers, somewhat like the panels that recommend judicial appointments in Canada. An Ontario KC who practices in England, or seeks to attract clients from England, will be in a good position to attract clients who take it as a mark of quality but don’t know the embarrassing truth about how such things are done in Ontario.

There is, of course, one class of client for whom KC will be a helpful and meaningful sign of quality. Those retaining lawyers to lobby this provincial government will know that, apart from the apolitical minority on the list, these are the government’s very best friends in the Ontario bar. That is helpful information, especially given how receptive this particular government is to lobbying.

The Law Society should preserve the Certified Specialist Program, after reforming it to ensure that it graces more of the best lawyers, and none who are mediocre. As for King’s Counsel, there is a compelling argument for an objective, meritocratic designation, open to the entire profession. However, I think it will need to have some name other than “King’s Counsel.” That phrase has been permanently poisoned in Ontario.

Wrongful Convictions and Wrongful Exonerations

My wife was assaulted by a stranger in downtown Toronto, in January of 2020. She was walking through the underground passage from the Eaton Centre into the Queen TTC station. A man suddenly ran up and kicked her in the leg. She was rattled, and her leg was bruised, but she got over it within a few weeks.

She was lucky. A few weeks later the same man attacked another woman, in the same mall. This time he approached his victim from the back and hit her on the head. This lady suffered a serious concussion, and couldn’t work for many months. She was very frightened of walking alone downtown for a long time afterwards.

A suspect was arrested, charged with assault for these two crimes, and put on trial two years later. He was exonerated. The Crown did not prove to the judge’s satisfaction that the accused was the person who had committed the assaults.

In this case, the justice system failed. Either the wrong person was arrested, the evidence was botched, the prosecution was lacking, or the judge made a mistake. Someone definitely assaulted my friend and the other victim, and that person walked free to do it again.

Two Kinds of Error

In law schools, we think more about the other kind of criminal justice system failure. We research and teach extensively about cases in which the state applies too much coercion to people. Starting in 1L Criminal Law, we focus on people who are over-policed, wrongfully convicted, or subjected to cruel and unusual punishment.

And yet protecting public safety is the primary purpose of the criminal justice system. This requires bringing violent offenders to justice, among other things. Lately, people been having serious and understandable doubts about whether that’s happening consistently enough — especially when it comes to stranger attacks on public transit and in downtown urban areas.

“Better that ten guilty persons escape than that one innocent suffer.” William Blackstone laid down this famous ratio in his 1765 Commentaries on the Laws of England. The idea is that the system should err on the side of preserving liberty, and do everything humanly possible to avoid wrongful convictions. This is why proof beyond a reasonable doubt is necessary to convict, and why Crown appeals of “not guilty” verdicts are extremely rare.

Fewer Errors Above All

Is one wrongful conviction just as bad as 10 wrongful exonerations? Or should the ratio be 1:5, or perhaps 1:100? In my view, thinking in these terms lets the public justice system off too easily. Why assume that wrongful exonerations are a price we must pay to avoid wrongful convictions? It’s a bit like your doctor mistaking your seasonal allergies for strep throat, prescribing you antibiotics (which won’t help you), and then justifying this by saying “it’s better that 10 people who don’t need antibiotics take them, rather than one who needs them doesn’t.” You’d be angry. You’d want to know why the medical system can’t do a better job of distinguishing allergies from strep throat, so that it can respond to each appropriately. The criminal justice system must distinguish guilty people from innocent ones, so that it can respond to each appropriately.

More important than choosing which side the system should err on is making sure it errs as little as possible, period. The system must uphold individual rights, avoid wrongful convictions, and confront systemic racism, but it must also apprehend, deter and punish crime. If it doesn’t, victims’ lives will be unjustly and unnecessarily ruined, while social solidarity and confidence in our legal system will continue to erode.

Adjudicative Tribunals: In Need of Friends in High Places

Slaw.ca Legal Access to Justice Column, April 19 2023.

Found online at: https://www.slaw.ca/2023/04/19/adjudicative-tribunals-in-need-of-friends-in-high-places/

Each year, over 100,000 Ontarians seek justice from Tribunals Ontario. This group of people —the size of a small city— includes tenants, landlords, motor vehicle accident victims seeking insurance benefits, people denied disability benefits, and those who believe that their fundamental human rights have been infringed. This group of 100,000 is significantly larger than the number of plaintiffs who start civil lawsuits in the Superior Court of Justice each year. The numbers are similar in other provinces. For most civil rights, tribunals are Canadians’ first and only opportunity to seek authoritative dispute-resolution and enforcement.

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A Charter Right to Advise – Even Without a License?

Slaw.ca Access to Justice Column, February 2 2023

Found online at: https://www.slaw.ca/2023/02/02/a-charter-right-to-advise-even-without-a-license/

A new American case, Upsolve v. James, suggests that freedom of expression might protect the right of non-lawyers to offer legal advice.

In both Canada and the USA, lawyers have a near-monopoly on legal advice. If anyone tells someone else how the law would apply to their circumstances, the first person is probably deemed to be “practicing law.” That is something that only lawyers are allowed to do.

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Justice Denied: Constitutional Remedies for Systemic Delay

Slaw.ca Access to Justice Column, December 14 2022

Found Online at https://www.slaw.ca/2022/12/14/justice-denied-constitutional-remedies-for-systemic-delay/

Justice Delayed

Suppose you run a small widget-making business in Ontario. You sent crates of widgets worth $100k to a customer, but they refuse to pay. They say there’s something wrong with the widgets, but you know this isn’t true and you can prove it. The good news is that contract law obliges your customer to pay you, and procedural law allows you to seize their assets to satisfy the debt if they don’t. The bad news is that, if you sue and the other side plays hardball, it will probably take at least four or five years to get the matter to trial. By that point, the mounting toll of wasted hours and legal fees may well have led you to abandon your claim, or settle it for pennies on the dollar. If you do persevere, there’s a good chance your defendant will have disappeared or gone bankrupt by the time you get your judgment.

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What Makes a Settlement “Bad”? Harvey Weinstein, Jeremy Diamond, and the Limits of Private Resolutions

Slaw.ca Legal Civil Procedure Columm, October 18, 2022

Found online at: https://www.slaw.ca/2022/10/18/what-makes-a-settlement-bad-harvey-weinstein-jeremy-diamond-and-the-limits-of-private-resolutions/

“A bad settlement is better than a good trial.” Every year, I pass along this old lawyer saying to students in my Civil Procedure and Legal Ethics classes. The idea is that pushing on to a hearing is expensive, risky, and time-consuming. Even a far-from-ideal settlement might be better overall.

Thus, lawyers must “advise and encourage” clients to settle their disputes so long as there is a “reasonable basis” to do so, according to the Rules of Professional Conduct. Courts and tribunals strongly encourage settlement with mandatory mediation, cost incentives to settle, and judicial pretrials among other mechanisms.

Of course, I hasten to add in class, bad settlements are not always better than the alternative. What can make a settlement bad enough that lawyers, legislators, and judges should refuse to accept it?

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On a Slow Train to Nowhere: Paralegal Family Law Practice in Ontario

Slaw.ca Legal Ethics Column, August 11, 2022

Found online at: https://www.slaw.ca/2022/08/11/on-a-slow-train-to-nowhere-paralegal-family-law-practice-in-ontario/

Every year, tens of thousands of Ontarians go through divorce or separation. Should these people have access to family law services provided by non-lawyers? What if these service-providers were paralegals trained in family law, insured, and regulated by the Law Society of Ontario?

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Online and In-Person Hearings: The Best of Both Worlds

Slaw.ca Civil Procedure Column, June 9, 2022

Found online at: https://www.slaw.ca/2022/06/09/online-and-in-person-hearings-the-best-of-both-worlds/

For a while during the pandemic, online hearings were the only option for courts and tribunals. Justice was done on Zoom, or else it wasn’t done at all.

Now, as we emerge from the age of Covid (knock on wood!), online vs. in-person is a recurring controversy across Ontario’s justice sector. After the Superior Court of Justice ordered most contested family law matters to return to court, a group of family bar lawyers organized in defence of the online option. By contrast, the Landlord and Tenant Board is insisting on fully online practice, while the Advocacy Centre for Tenants Ontario states that “going digital has been a failure” and calls for a return to in-person hearings. The online vs in-person controversy is also litigated on a case-by-case basis. For many civil trials, in the absence of party consent an expensive procedural motion may be necessary to resolve the question of online vs. in-person.

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Justice at Tribunals: At the Government’s Whim

Slaw.ca Access to Justice Column, April 7, 2022

Found online at: https://www.slaw.ca/2022/04/07/justice-in-tribunals-at-the-governments-whim/

Suppose that “JM” is a Canadian person, who believes that their legal rights have been infringed. The problem might have arisen at work, at home, with a corporation, or with some part of the government. JM has tried to resolve the matter privately with the other side, but got nowhere. Next, JM did some online research and perhaps spoke to a lawyer. It turns out there is a public body that’s supposed to make decisions, and uphold rights, in disputes like JM’s.

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