@noel.semple7 Telcos make HUGE profits, won’t hire enough people to answer customer calls … time for a law requiring better service standards??
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This beautiful sound is the sound of me on hold with Rogers for 43 minutes trying to get them to answer a call about why our internet’s not working.
It’s the middle of a weekday. This is a company that made $5.6 billion in profit in the last quarter, and they can’t hire enough people to answer calls.
In Spain, there’s a law now that requires tech companies and telecoms to answer service calls in 3 minutes.
Sounds like a pretty good idea to me.